Return & Replacement Policy
At Mindcrafts, customer satisfaction is our priority. We strive to ensure that every product reaches you in perfect condition. Please read our Return & Replacement Policy carefully before placing your order.
1. Return Eligibility
Returns are accepted only under the following circumstances:
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You receive a damaged product.
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You receive a defective or non-functional product.
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You receive an incorrect item.
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The product has a manufacturing defect.
To be eligible for a return or replacement:
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The request must be raised within 48 hours of delivery.
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The product must be unused and in its original condition.
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All original accessories, manuals, tags, invoices, and packaging must be returned.
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An unboxing video recorded from the moment the sealed package is opened may be requested to verify transit damage or incorrect items.
2. Non-Returnable Items
Returns or refunds will not be accepted for:
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Products damaged due to misuse, accidents, or improper handling.
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Products with physical damage caused after delivery.
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Products without original packaging or missing accessories.
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Items purchased under special offers, clearance sales, or custom orders (unless received damaged or defective).
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Products returned without prior approval from Mindcrafts.
3. Replacement Policy
If your product is found to be damaged, defective, or incorrect upon delivery, we will arrange a replacement subject to stock availability.
If the same product is unavailable, you may choose:
4. Refund Policy
Refunds will be processed only when:
Approved refunds will be processed to the original payment method within 5–7 business days after the inspection is completed.
5. Return Process
To request a return or replacement:
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Contact our customer support within 48 hours of receiving your order.
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Share your order number, invoice, clear photographs or videos of the issue, and an unboxing video if available.
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Our team will verify the request.
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Once approved, we'll arrange a reverse pickup or provide shipping instructions.
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After inspection, we'll process the replacement or refund.
6. Shipping Charges
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If the return is due to a damaged, defective, or incorrect product, Mindcrafts will bear the return shipping cost.
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If the return is requested for any other approved reason, shipping charges may be deducted from the refund.
7. Warranty
Many products sold by Mindcrafts are covered by the manufacturer's warranty. Warranty terms and duration vary by brand and product category. Physical damage, liquid damage, unauthorized repairs, and normal wear and tear are generally not covered under warranty.
8. Contact Us
For any return, replacement, or warranty assistance, please contact:
Mindcrafts Customer Support
Email: info@mindcrafts.shop
Phone/WhatsApp: +91 91607 80231
Our team will be happy to assist you with a quick resolution.
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